My wife and I wish to praise our flight attendant whose name was Rhonda. It's been many years since we are already treated so royally by a flight attendant. Now, most flight attendants “do their career’, but Placing forth no further hard work. Rhonda radiated together with her like for her position and her pride in American Airways. I believe she is among your senior flight attendants, Incidentally she offered herself. We want so that you can Speak to Rhonda and praise her for currently being this sort of an really remarkable employee and Remarkable flight attendant.
I desired to take a moment to connect with out the excellent consumer service Connie Sanders within your Dallas Office environment gave my spouse and I in an exceedingly stress filled problem. Connie went over and past to make certain we had been looked after and her degree of consideration to restoring our difficulties stuffed day was incredible, she solitary handedly restored my religion with your Business and she or he deserves congratulations for that perform that she does.
I thought there to be a plan for overweight men and women. I used to be up against the window the entire excursion.I compensated for my seat but as it turned out I really didn’t have 1. Using the Aged Piedmont even now traveling contemplating American would do greater, disappointed all around.
Ticket #2836 Dallas, Tx to Lawton, Okay March 20th didn't connect from Raleigh, NC flight 168….was more than booked and flight did not enable it to be to Dallas for connecting flight. They stated they did not Have a very resort for me in Dallas, I was stuck at airport til early morning of 3/21/16…this triggered me to pass up a day of labor & it absolutely was quite possibly the most depressing evening of my daily life…they gave me a food stuff vocher for $twelve for evening meal which I'd to include income also, to take in!
Another thing I couldn’t fully grasp is how your letter indicated that amounts for speedy use will be honored if the receipts were obvious and legible. How could my $46 cab ride from your Embassy Suites to Wal-Mart not be legible? I only received ample to protect my toiletries at Wal-Mart.
We may also be sorry that you simply were not satisfied with the complimentary voucher that we provided. On the other hand, the voucher was intended to convey goodwill and to make amends in a way for your insufficient service you noted. It signifies an amount we consider to generally be good and fair.
I have to confess which i was selfishly delighted in order to reserve my flight right before your whole other prospects and which the agent was able to get rid of the costs.
reserving reference MKFCFC I'm addressing this letter to you to specific my dissatisfaction regarding your services with regard to the flights referred to earlier mentioned.
I traveled extremely lately on one of your respective planes, I've often been satisfied nonetheless, this experience still left me While using the dilemma, “Why should I use this airline?â€. I still left L.A. to fly to Phoenix I had been returning dwelling right after caring for my sister and required to get home at the earliest opportunity simply because my husband was wounded at home. Prior to the aircraft remaining there were Personal computer difficulties and after we landed the ramp wouldn’t open up we had to be “towed †to another gate. “We did not disembark in the aircraft until the final call for my future flight. I recognize that you can find problems that take place nevertheless the service was not up to specifications. At no time did any person say we're sorry, other than the pilot mentioned, “Properly I don’t know very well what to convey items come about, I guess like it sorry could be great.
I traveled a short while ago on your Airways and experienced a soreness on Flight us3861 Tuesday oct. 8th 2015 . The air-con wasn’t Doing work and since of my asthma it was very hot and I felt amusing.
I put within a request very last September to use my ticket in a afterwards day. I sad to say experienced emergency gall bladder surgical procedure two times prior to my flight. I identified as right away to Enable the American Airlines know and was informed that they might be no reimbursement, which was good, I just would like to make use of the ticket in a later day. I place my ask for in and I have still not read just about anything with the airlines.
On Oct twentieth of the year I had the unfortunate possibility to fly American Airways from Myrtle Seashore to Jackson with the final leg staying from Washington the Jackson. This was an 8 pm flight (AA3879) which must have been a silent and relatively stress-free flight at that time of night but was become pure misery by a rude and unhelpful attendant. I didn’t get her name for the reason that her tag was turned backward but because she was the sole attendant around the aircraft her identity shouldn’t be also hard to sort out. As I compose this I know the futility of my criticism because I will occur off sounding similar to a disgruntled passenger who exaggerates a story to produce a degree. Be that as it could, I'll let you know what transpired being aware of which the fellow sitting down close to me and the females across the aisle can affirm what I say. The 2 females over the aisle get the job done with me and as we deplaned designed the comment that “she certainly had it in in your caseâ€. I control a Unique investigations device for an insurance provider. We experienced absent to Myrtle Seashore for the seminar and needed to return via Washington. Our flight was not entire but was possibly eighty to eighty five per cent of capability. I had the aisle seat of 10C. My seatmate was a good younger gentleman that I might describe as durable. He was close to 5 foot 9 inches and weighed 350# or so. He did all he could to confine himself to his Area allowed but some matters just don’t perform. The middle armrest not merely wouldn't occur down but could not even be noticed since it was midway of his ideal shoulder. Regardless that I am not big, I'd to sit at an unpleasant angle to suit from the seat because his suitable facet might have been driving my left shoulder if I tried to sit Generally while in the seat. My approach was to make sure the plane experienced boarded so as not to get somebody else’s seat after which you can shift to a more relaxed seat. I had my eye to the window seat two rows up which was an exit row. A smallish lady sat in the aisle seat and we might have all been comfy. Here's wherever issues fall apart. As I had been looking ahead to the doors to shut I was on the lookout up the aisle and seen the attendant go above to Stacy Pickering, our point out auditor who I transpired to grasp, and say one thing to him and movement to an empty row various rows driving him. He thanked her and received up to maneuver to the seat the attendant pointed him to. I heard the doorways shut and a few minutes afterwards the attendant walked on the again and I asked When the aircraft was thoroughly boarded.
I'm astonished at The shortage of buyer service at American Airlines. I used to be a flight attendant for thirty decades and took wonderful pride while in the instruction I gained from American. With a latest vacation I watched a passenger and agent argue about which just one was ruder. There is no clear enforcement of grooming policies anyplace in the organization.
all to generally, management is contacted when items go Improper…this is not a type of letters…..i am speaking to american airlines buyer service thanks to a fantastic flight attendant named MARITA LORDI (FA #nine